Refund policy
Return & Exchange Policy
We offer exchanges or store credit only. Refunds are not available unless there is an error on our part.
Returns & Exchanges
Our return window is 14 days from the date of purchase (in-store) or ship date (online orders). After 14 days, we cannot offer exchanges or store credit.
To be eligible for a return or exchange, items must be unused, free from odors, and in the same condition as received. A receipt or proof of purchase is required.
Non-Returnable Items
The following items cannot be returned or exchanged:
- Sale or clearance items
- Accessories and final sale merchandise
Return Process
To initiate a return or exchange:
- Contact us at shopstella904@gmail.com within 14 days of your purchase or ship date
- Mail your item to: 133 Tormenta Way, Statesboro, GA 30458
- Once we receive and inspect your return, we'll email you to confirm
- For store credit: We'll send you a discount code for the full amount
- For exchanges: We'll ship your exchange item once your return is received
Shipping Costs
You are responsible for return shipping costs. Original shipping charges are non-refundable. For items over $100, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of untracked returns.